Terms & Conditions

Subject of the agreement

The provider offers planning and organisation of destination weddings abroad, transport and transfers for newlyweds and guests, honeymoon travel and related concierge services.

The exact scope, price and conditions of the services are agreed individually based on the client's enquiry and set out in a separate written proposal or agreement.

Formation of the agreement

Submitting the contact form is a non-binding enquiry and does not, on its own, create a contractual relationship or any obligation for the provider to deliver services.

A contractual relationship is formed once the client confirms an individual proposal in writing (e.g. by email) and/or pays the agreed deposit, whichever occurs first.

The provider reserves the right to decline an enquiry, in particular if it is unable to secure the requested date, destination or scope of services.

Price and payment terms

Prices are determined individually based on destination, scope, season and the client's requirements, and are stated in the written proposal in euros (€).

Confirming a booking usually requires payment of a deposit in the amount agreed in the proposal. The remaining balance is due by the date stated in the proposal, generally before the services are provided or the event takes place.

Payments are made by bank transfer unless otherwise agreed.

Changes and cancellations

Changes to the date, destination or scope of services must be reported in writing as soon as possible. Whether they can be accommodated depends on supplier availability and may involve additional costs.

If the client cancels the booking, the deposit already paid is non-refundable, as it covers costs already incurred and reservations made with third parties. Cancellations made shortly before the agreed date may incur additional cancellation fees under the terms of individual suppliers (venues, transport providers, accommodation, etc.).

Specific cancellation terms are always set out in the individual written proposal.

Client obligations

The client must provide accurate and complete information needed to arrange the services (e.g. the couple's names, dates of birth, nationality, number of guests).

For weddings abroad, it is the client's sole responsibility to obtain valid travel documents and visas and to meet all legal requirements of the destination country (e.g. submitting documents to the local registry office and meeting any deadlines). The provider can advise on these steps but does not assume responsibility for their completion.

The client agrees to make the agreed payments by the specified deadlines.

Provider liability

The provider coordinates and arranges the services of local suppliers (venues, vendors, transport, accommodation, etc.) and makes every effort to ensure they run smoothly.

The provider is not liable for damage caused by force majeure, the actions of third parties (suppliers, carriers, authorities), changes to travel regulations, weather, or other circumstances beyond its control.

We recommend clients arrange their own travel insurance covering trip cancellation, medical care and lost luggage.

Force majeure

If performance of the agreement is prevented by a force majeure event (e.g. natural disaster, pandemic, armed conflict, or a decision by a public authority), both parties have the right to agree on a new date, a change in the scope of services, or termination of the agreement on terms that take already-incurred costs into account.

Personal data

The processing of the client's personal data is governed by our separate Privacy Policy, available on this website.

Complaints

Any complaints about the services provided must be raised by the client without undue delay, preferably in writing to info@pmbsolutions.cz, describing the issue and the desired resolution.

The provider undertakes to handle complaints within a reasonable period, generally within 30 days of receipt.

Governing law and dispute resolution

These terms, and any matters not covered by them, are governed by the laws of the Slovak Republic.

Consumers have the right to contact the provider with a request for redress, and if the provider rejects the request or does not respond within 30 days, the consumer may file a request to initiate alternative dispute resolution under Act No. 391/2015 Coll., e.g. with the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, www.soi.sk).

Final provisions

The provider reserves the right to amend these terms at any time. The current version is always available on this website.

These terms take effect on the date of publication.